Welcome to our Warranty Page
At Maestri House, we believe that the user experience is at the heart of everything we do and we always want to make sure that you walk away with the Kitchen Happiness you deserve because you matter the most to us. That’s why our warranty ensures that you keep smiling long after you bought your item and we want to keep it that way no matter what.
We’ll be more than happy to replace the part or item or issue you a refund if it breaks or you don't love it 100%.
However, we also want to make sure you get the right product and not a counterfeit or used one. So we just wanted you to know these points so you know what the warranty covers.
We do not cover unauthorized resellers, so we hope you can support our business and buy directly from us
The warranty covers all purchases sold and shipped by Maestri House, that includes:
Please check that it is Sold & Shipped by Maestri House, and not a knock-off seller or a resold item
As long as we’re able to find your Order number in our systems, we got your back.
Used or "open-box" merchandise is not covered by our warranty.
To prevent potential abuse, we are limiting the replacements to one time. But don’t worry, we’ll still refund you in the off-chance the replacements still don’t work.
We're USA based so the warranty is applicable for orders and shipments within the US, International claims are subject to individual handling.
If you bought it used or refurbished from Amazon Renewed, they have a 90-day warranty on it and you can call them up directly so they can take care of you.
If you received the product as a gift, just email us at firstname.lastname@example.org with a photo of the defective item and your address, and the full name of the person who gifted it to you. We will attempt to locate the order for your warranty.
Maestri House reserves the right to refuse any refund or replacement request.
click image below to directly go with the brand warranty page for more information.