Warranty

Dear Maestri House Customers

What is your Refund and Warranty Policy for the products?

Maestri House provides a 1-year warranty on all products. This warranty is valid and enforceable if you have purchased a new product from us or from one of our authorized retailers or resellers in a jurisdiction where we sell our products.

When you request for a warranty, please contact us at support@maestrihouse.com first. Any return or exchange without prior authorization will not be accepted.

The following information should be included in your email:

Purchase channel and order number.
Reason for warranty claim.
Photos or videos presenting the product issue. Once we receive your email, we will respond within 24 hours.

Warranty does not apply to:

1. The product is used for profiteering.

2. The product is not operated by instruction manual in the process of use.

3. Appearance damage, including but not limited to scratch, dent and port plastic damage.

4. Consumable parts, such as battery or protective film, which are consumed over time, except for failure caused by material or process defects.

5. Natural consumption, damage, wear and aging. The fault causes are caused by improper use or negligence, such as improper maintenance and storage, accidents (such as fire, immersion, extrusion and falling) or natural disasters (such as lightning, earthquake, typhoon, etc.)

Extend warranty

● For extend warranty, please go to Extended Warranty .

● After extending the warranty, products purchased from the Maestri House official website will have their warranty period extended to 2 years. Products purchased from Amazon and Walmart will have their warranty period extended to 18 months.