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FAQ

FAQ

Orders

Orders are processed within 24 hours on weekdays, and 48 hours on weekends and holidays.

Usually takes between 3 to 5 Business Days, depending on the location.

We update tracking information as soon as we have it, usually within 48 hours. Occasionally, our logistic partner (Amazon) can be late on information update, this however, will not affect the actual delivery.


Policy

Free shipping for all orders!

Return & Exchange Period: Within 30 Calendar Days. Get More Details, Please click here.

Warranty Apply Process: 12-Month Free Replacement Warranty. Get More Details, Please click here.


Product

It's made in China, and it will be shipped from the USA.

There is a heating whisk(without spring ring) come with the product. If you want to heat milk, please use the heating whisk. If any further problems, please feel free to contact us:support@maestrihouse.com

Please click here to learn how to use. If any further problems, please feel free to contact us:support@maestrihouse.com

Don't Worry, our MMF9201 milk foam machine has two frothed whisk for you to replace at any time. And if you want to replace the MMF9304 whisk, please clik here.

This milk frother will automatically cease to operate if the jug overheated that caused by empty jug, consecutive uses or lower liquid level than MIN. It will take about 10 minutes to cool down unless you wash the milk jug. You don’t need to worry about the burning or a fire at all. Note: The MIN volume is 3.5oz/100ml, and the MAX.


 

 

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