FAQ

1. Please confirm whether your whisk is installed correctly.
2. The small pillar on the frothing whisk should be upward.
3. The frothing whisk with spring stirs by magnetic force with the heating plate of the base. It would be stuck and not move if reversed.

1. Please confirm whether your whisk is installed correctly.
2. The small pillar on the frothing whisk should be upward.
3. The frothing whisk with spring stirs by magnetic force with the heating plate of the base. It would be stuck and not move if reversed.

1. Please confirm whether you use whole milk (Fat>3%).
2. Proteins and fats in milk are responsible for how well the milk is frothed, so non-dairy milk doesn't have as much foam as whole milk.

1. Regarding the heating issue, this milk frother can heat the milk up to 60℃±5℃（131℉-149℉), which is the optimal temperature. Also, the nutritional ingredients will not be destroyed at that temperature.
2. Ensure that you have selected the heating temperature instead of room temperature.
3. Pick up the pitcher and put it back on the base to see if the milk frother can heat milk again. To avoid heating issues caused by poor contact with the heating base, and also ensure that the heating base is clean.

1. This is normal oxidation
2. In order to make the heat conduction faster and more uniform, the surface of the heating plate and the bottom layer of the pitcher are made of aluminum. At the same time, the heating plate has heat. When it encounters water or other liquid impurities, a dry layer will form on the surface, and with time looks slowly become dirty.
3. Besides, both the pitcher and the heating plate are metal, which creates friction and produces some powder. These are manifestations of normal wear and tear and depreciation of the product. If it is cleaned in time, it will not affect its use.

In order to avoid the problem that the milk frother is difficult to clean due to sticking to the bottom, this milk frother adopts the intermittent heating method, which leads to a longer heating time. In addition, this heating method can make the milk foam denser. The heating time may vary from 2 to 7 minutes depending on the amount of milk added.

1. The yellow protective paper in the base is not taken off
2. Dry burn protection
3. The pitcher is not flat

1. Take off the protective paper
2. Add the milk and start again.
3. Take the pitcher off and put it back flat

1. The whisk disk is plastic. The material is FDA-approved and we use food-grade material to produce this product. They are BPA-free.
2. The frothing whisk with spring stirs by magnetic force with the heating plate of the base. If the whisk disk were made of metal, it would affect the normal operation of the milk frother.Therefore, we are unable to offer a whisk set made entirely of metal.

1. You will need to use the whisk with the spring removed.
2. Always allow the milk frother to start a few seconds before adding ingredients. This will allow the milk to warm up and help dissolve the additional ingredients.
3. Such as: First add 400ml of whole milk, select 70 degrees Celsius and rich milk froth level, touch the start button to start working, add 40g of chocolate after heating for a while.

• Ingredients have been added before the milk has warmed up.
• Ingredients are too large.

• Always allow the milk frother to start for a few seconds before adding ingredients.
• Ensure ingredients are in small pieces.

This handle is not made of stainless steel. If it is put in the dishwasher and detergent containing chemical ingredients is used during cleaning, this phenomenon may occur. It is suggested not to use corrosive cleaning agents.

185 × 142 × 254 mm

You can purchase the related accessories from the following link. Please note that the accessories are currently shipped only to the United States and Canada.

• Pitcher with white handle
• Whisk
• Lid

1. Please try using a different power outlet to see if the milk frother can be turned on normally.
2. Please confirm whether the milk frother has been exposed to water. This milk frother cannot be cleaned in a dishwasher or soaked in water for a long time. When cleaning, do not allow water to get into the body or bottom of the product, otherwise it may cause water damage and render the product unusable.
3. If the milk frother has not been exposed to water, and changing the power outlet still does not work, and the order is still within the warranty period, please contact support@maestrihouse.com for assistance.

Please clean up around the whisk to prevent residues around the whisk from affecting the rotation of the whisk.

1. Please confirm whether you use whole milk (Fat > 3%).
2. Proteins and fats in milk are responsible for how well the milk is frothed, so non-dairy milk doesn't have as much foam as whole milk.

1. Regarding the heating issue, this milk frother can heat the milk up to 60℃±5℃（131℉-149℉), which is the optimal temperature. Also, the nutritional ingredients will not be destroyed at that temperature.
2. Ensure that you have selected the heating temperature instead of room temperature.
3. Pick up the body and put it back on the base to see if the milk frother can heat milk again. To avoid heating issues caused by poor contact with the heating base, also ensure that the heating base is clean.

If it still doesn't heat, please contact support@maestrihouse.com for assistance.

1. The interior of integrated Milk Frother is stainless steel and coated.
2. This non-stick coating is food-grade, which is made of PTFE (PTFE is used as a non-stick coating for pans and other cookware. It is nonreactive).

1. There is a non-stick coating inside the product, so it won't paste the bottom under normal use.
2. Make sure the milk added is under the maximum scale. (The scale is different for heating only and heating and frothing).

1. Try changing the socket.
2. Unplug from the socket and let it cool down for a while.

You can purchase the related accessories from the following link. Please note that the accessories are currently shipped only to the United States and Canada.

• Whisk
• Lid

Please clean up around the whisk to prevent residues around the whisk from affecting the rotation of the whisk.

1. Please confirm whether you use whole milk (Fat > 3%).
2. Proteins and fats in milk are responsible for how well the milk is frothed, so non-dairy milk doesn't have as much foam as whole milk.

1. Take the foam ring from the frothing whisk, then it will be a heating whisk.
2. In heating mode, using the heating whisk allows you to heat the milk without frothing it up.
3. If you don’t remove the spring and put the frothing whisk directly into the milk frother, then you can press the corresponding button to realize the functions of frothing cold milk and frothing hot milk.

1. Try changing the socket.
2. Unplug from the socket and let it cool down for a while.

1. Regarding the heating issue, this milk frother can heat the milk up to 60℃±5℃（131℉-149℉), which is the optimal temperature. Also, the nutritional ingredients will not be destroyed at that temperature.
2. The edge of the whisking head should be 10mm from the wall and 5mm from the bottom of the cup.
3. Please make sure that the frother is in the turned off when inserting or removing the frothing wand from the liquid, otherwise, the liquid may splash out.

1. To charge the handheld frother, please open the waterproof silicone cap at the top and you will find a Type-C charging port.
2. Simply insert the Type-C charging cable into this port for charging.
3. It is recommended to use a 5V-1A charger.
4. When charging, the white light slowly flashing.

• White light always on (working state)
• White light slowly flashing (charging state)
• Flash red light (Low battery reminder)
• White and red light flicker alternately (resistance appears on whisking)

1. Install the whisking rod: Hold the milk frother upside down with one hand firmly gripping the body. Insert the whisking rod into the main unit and press the plastic part of the mixing rod firmly with your finger to secure it in place.
2. After the whisking rod is installed correctly, the plastic part of the whisking rod should be flush with the milk frother.
3. Remove the whisking rod: Hold the milk frother upside down with one hand firmly gripping the body. With the other hand, hold the whisking head and push out the whisking rod vertically at a constant speed.

1. Make sure the charging response is normal and the white light is blinking. If you can change a charging cable to charge for another 4 hours (to prevent the opening of the low power protection)
2. When put into the water, whether the indicator light shows normal, the white light is always on (to prevent the opening of the blocking protection)

1. Confirm whether the button still works and if the milk frother can be turned on.
2. If the milk frother can still be turned on normally, you can try to reattach the switch button with glue.

Length including plastic part is about 150mm.

1. It is possible that the scale is not placed on a level surface. Please make sure the coffee scale is placed on a flat surface before weighing.
2. It is possible that your weights have been worn out from prolonged use, and you may need to replace them with new weights for testing.
3. It is possible that the coffee scale has been overloaded. This coffee scale cannot weigh items exceeding 3kg, and overloading it can cause inaccurate measurements.
4. If none of the above situations apply and the coffee scale still cannot accurately weigh, please contact support@maestrihouse.comfor assistance.

The weighing range is 0.5g-3000g.

If the weight of the weighed item exceeds the acceptable weight of the coffee scale, it may cause damage to the coffee scale, so please do not weigh items beyond the range.

1. Please turn on the electronic scale when you charged it. It can't be charged when the scale is not turned on.
2. Please try to charge it with another USB A-C charging cable. Please note that this product can only be charged with a USB A-C charging cable, if both ends of the charging cable are C ports, it will not be able to charge the electronic scale.

The manual mode requires manual activation to start the timer, while the automatic timing mode requires a continuous drip of weight (timing only starts with continuous increase); the timer will not start if only weight is added without a continuous increase.

1. Try a different charger, 5V DC/1A charger is recommended.
2. Make sure it is fully charged every time (the indicator light blinks when charging, and always lights up when fully charged).

1. Please try to charge it with another type C charging cable.
2. It is recommended to use a 5V DC/1A charger.
3. The indicator flashes until there is no power and displays "LO" to shut down. The indicator light flashes when charging, and stays on when fully charged.

The main difference between the two electronic scales is the size and surface material.

1. Insert the battery installation tool into the battery compartment and turn it counterclockwise to open the battery compartment cover.
2. Place the button battery inside the battery compartment, making sure that the side with the + sign is facing up, and press the battery into the slot.
3. Finally, align the battery compartment cover and turn it clockwise to lock it securely.

• Press and hold the CAL button until the screen displays "CALL," then the screen will show "OU", and the thermometer will calibrate to 0.0° without the need to press any other buttons to adjust the temperature readings.
• It is important to use a mixture of ice and water for calibration.

Press and hold the tank cap with your left hand, turn this handle clockwise with your right hand, and you can remove the funnel.

To keep your coffee maker operating efficiently, you should clean away the mineral deposits left by the water regularly according to the water quality in your area and the frequency use the appliance, the detail is as follows:

1. Fill the water tank with water and descaler to the MAX level in the gauge of coffee maker (the scale of water and descaler is 4:1, the detail refers to the instruction of descaler. Please use “household descaler”, you can use the citric acid instead of the descaler (the one hundred parts of water and three parts of citric acid).
2. Push carafe on warming plate, pay attention to let center line of carafe aligns with that of funnel.
3. Hold and press the ON/OFF button for about 3 seconds, the LCD display indicates “ ” and the “ ” keeps flashing, then press ON/OFF button again, its corresponding indicator turns on and the appliance begins working.
4. The descaling is finished when the solution in the water tank being boiled away. Empty the solution in the boiler as the operation mentioned above.
5. Then turn off the appliance and refill the water tank with clean water.
6. Rinse by operating the appliance with water at least 3 times.
7. Finally, empty the water in the boiler as the operation mentioned above.

0.3-1.2 represents the water intake speed.

The normal ratio of coffee powder to water is 1:15. The faster the water intake speed, the lower the coffee concentration will be; the slower the water intake speed, the higher the coffee concentration will be.

In other words, you can use this rotary button to control the coffee concentration. The closer the position is to 0.3, the higher the coffee concentration will be, and the closer it is to 1.2, the lower the coffee concentration will be.

1. Our quality control department has tested each product in this batch, and they have all been confirmed to lock properly.
2. It is possible that some may require a bit more force to lock securely, but with a little extra effort, they should lock properly.
3. Please try applying a bit more force to see if it locks.

Low pressure:

There are couple of reasons I can think of for the low pressure issue.

1. Ground level not fine enough
2. Dosing is too small
3. Channeling

So I got three questions for you:

4. May I know your current grinder and your grinding level? A image for the ground particular would be helpful.
5. What’s your current dosing amount? The less dose, the finer ground it needs. So if you are using the smallest dosing amount like 15g, then a finer grind level is needed for the extraction.
6. This is the hardest part. If you are using a small dose like 15g, a good WDT work is essential, since the puck would be relevant thin due to the small dose.

I would recommend you to add the dosing amount to higher level from 15g to like 18g or 20g. If you are already using an 18 or 20g dose, then try grind finer and do a bit longer the WDT work for best evening the dose.

1. The product comes with a built-in 7500mAh 18650 lithium battery. Whether the product can be taken on a flight depends on the specific requirements of the airlines of each country. You may contact the airline for confirmation.

1. The bottom of the water container is made of stainless steel, and the sides are made of food-grade plastic.

1. It is recommended that you use Nestle's capsules and make sure that the capsules are placed in place during use. Put the capsule directly after the tightening of the capsule, do not press the capsule. Puncturing the capsule in advance may lead to insufficient air pressure inside, and the other side of the capsule cannot be punctured.
2. If there is coffee powder, try to use another powder bin to see if it works properly.

1. Cold extraction and hot extraction 2 modes are tried to see if both modes have this problem.
2. If you can try again, pay attention to listen to the coffee machine work in whether there is extraction sound (pressure pump work). No liquid is usually a problem with the pressure pump.