Refunds & Returns
Cancellation:
You may cancel order by yourself under 24 hours, learn more here. If 24 hours window has passed, please contact us to cancel.
- You may cancel an order any time before the item is shipped from our warehouse.
You may cancel an order within 48 hours before the item is shipped from our warehouse; once we receive your application, a refund takes up to 7 business days to be credited back to the original payment method. If you do not receive a refund after 7 business days, please directly contact us via support@maestrihouse.com with your order number and payment method, once we received your email, we will get back to you within 24 hours.
- Within 30 Calendar Days Return
You can’t cancel an order after shipping. But you may return items purchased on maestrihouse.com within 30 days of purchase for a full refund of your product purchase price or a replacement product. Please note that we won't cover the shipping fees for return after shipping.
Not happy for any reason? Email us at support@maestrihouse.com, so we better understand how to help your situation.
Return & Exchange
Standard Return Policy：
Return & Exchange Period: Within 30 Calendar Days
You may return items purchased on maestrihouse.com within 30 days of purchase for a full refund of your product purchase price or a replacement product. If the 30-day return window has passed, and your product is still under warranty, contact us for warranty service.
Terms and conditions of Return & Refund policy:
1.Only the appliance that have been purchased directly from www.maestrihouse.com, Maestri House cannot accept returns of Maestri House branded appliances purchased from other retailers or re-sellers. (if you bought the appliance from Amazon or Walmart, please contact its service)
2.The purchased appliance must be in brand new condition with original packaging and accessories.
3.If the appliance is not working caused by non-human factors, please email us with a video of the product problem, we will review it and offer solutions as soon as possible once receiving the email.
Exchange -12 Month Free Replacement
We provide the 12 Month Free Replacement for all products purchase from maestrihouse.com.
That is to say, when the order delivered to your shipping address date starts for a 12-month free replacement.
When you request for refund or exchange, please email us first.
These content should be included in your email:
- Order number
- Reason why Return or Exchange
- Photos or video to show the appliance is original or non-human damage.
Once we received your email, we will get back to you within 24 hours.
How to Return an Item?
1.To return the appliance to Maestri House, Email support@maestrihouse.com. requesting an RA (Return Authorization). Please include your Order ID Number and the reason for your return/exchange. All returns require an authorization which is issued only by email.
2.If the appliance meets our Return & Exchange Policies, we would gave you our shipping address to return back, please ship the appliance back within 7 days, after receive our refund confirmation email(usually within 24-48 hours).
3.Please email us the tracking number after shipping back.
4.We’ll contact you back after we receiving the appliance. Your refund will be processed at 3~7 business days.
Note:
Please ensure that the appliance you're returning or exchanging is repackaged with all the accessories and documentation that were included when you received it.
If you’re exchanging for non-human factors, we’ll send a new appliance within 7 days.
Return shipping fees
If the appliance is returned due to non-human factors, the shipping fees needs to be paid advanced by the customer. Please provide the shipping fee invoice of returning, and we will return the product cost and shipping fees to your original payment account;
Refund
- If the item is returned in brand new condition with all packaging intact(non-human factors), we will return the product cost and shipping fees to your original payment account;
- Once we receive your returning item, a refund takes up to 7 business days to be credited back to the original payment method.
- If you do not receive a refund after 7 business days, please directly contact us via support@maestrihouse.com with your order number and payment method, once we received your email, we will get back to you within 24 hours.
After-sale Contact Method
Email Us:
support@maestrihouse.com
Note:
Any return or exchange please contact us first.
Any return or exchange without prior application will not be accepted.
Not happy for any reason? Email us at support@maestrihouse.com, so we better understand how to help your situation.