The milk is splashing out while using the frother, what should I do?
- It is recommended to use a cylindrical container with a diameter of 90-100mm and a height of ≥110mm for milk, with an ideal capacity between 100-300ml (milk should not exceed 1/3 of the container).
- The edge of the whisking head should be 10mm away from the cup wall and 5mm away from the bottom of the cup.
- Please make sure that the frother is in the turned off when inserting or removing the frothing wand from the liquid, otherwise, the liquid may splash out.
How to charge it?
- To charge the handheld frother, please open the waterproof silicone cap at the top and you will find a Type-C charging port.
- Simply insert the Type-C charging cable into this port for charging.
- It is recommended to use a 5V-1A charger.
- When charging, the white light slowly flashing.
What's the meanings represented by different colored indicator lights?
- White light always on (working state)
- White light slowly flashing (charging state)
- Flash red light (Low battery reminder)
- White and red light flicker alternately (resistance appears on whisking)
Why is the balloon-shaped mixing stem different from other mixing stems in that it doesn't have the black plastic part at the top?
The balloon shaped stirring rod is an upgraded version, so there is no black plastic part.
Please try to insert the stirring rod into the body to run,if it can work properly means the whisking don't have the quality issue.
How to install and remove the whisk rod?
- Install the whisking rod: Hold the milk frother upside down with one hand firmly gripping the body. Insert the whisking rod into the main unit and press the plastic part of the mixing rod firmly with your finger to secure it in place.
- After the whisking rod is installed correctly, the plastic part of the whisking rod should be flush with the milk frother.
- Remove the whisking rod: Hold the milk frother upside down with one hand firmly gripping the body. With the other hand, hold the whisking head and push out the whisking rod vertically at a constant speed.
The product can spin in air, but stops spinning when you put it in water?
- Make sure the charging response is normal and the white light is blinking. If you can change a charging cable to charge for another 4 hours (to prevent the opening of the low power protection)
- When put into the water, whether the indicator light shows normal, the white light is always on (to prevent the opening of the blocking protection)
The power button has fallen off.
- Confirm whether the button still works and if the milk frother can be turned on.
- If the milk frother can still be turned on normally, you can try to reattach the switch button with glue.
Dimensions of product mixing rod
Length including plastic part is about 150mm.
Whisking rod cannot be secured and will fall into the milk during operation
Align the small hole in the black plastic part of the whisk with the thimble inside the body and push slowly.
Insert the whisking rod into the main unit and press the plastic part of the mixing rod firmly with your finger to secure it in place.
After the whisking rod is installed correctly, the plastic part of the whisking rod should be flush with the milk frother.
I can hear the motor running (a humming sound) and the indicator light is on, but why isn’t the whiking rot turning?
- First fully charge the product with another charging cable.
- pull out the stirring rod and then use a thin rod. Try to squeeze the coil inside the body to squeeze out the lubricant stored inside. Please refer to the attached picture for the position of squeezing.
